(323) 676-1000 At Horizon Recuperative Care, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS (text message) program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.
1Information We Collect
- Phone Number: The mobile number you provide to receive SMS messages.
- Message Interaction Data: Delivery and engagement metrics, such as delivery status and response keywords.
- Consent Records: Timestamps and methods of opt-in (web form, verbal, or paper form).
2How We Use Your Information
- To send SMS messages — appointment reminders, scheduling updates, service notifications, and care coordination messages — according to your opt-in preferences.
- To demonstrate regulatory compliance with the TCPA and the Campaign Registry.
- To improve our messaging and measure engagement.
3One-to-One Consent Requirement
Under the January 2024 FCC ruling, your opt-in consent applies solely to Horizon Recuperative Care. We do not share your consent with third parties or affiliates unless you expressly agree.
4Message Frequency and Data Rates
SMS message frequency will vary but will not be more than 3–5 messages per day unless there is a notification event. Message and data rates may apply; check your carrier's terms.
5Opt-Out and HELP Instructions
Text STOP to any message to unsubscribe immediately.
Text HELP for assistance, or contact us at info@horizoncenters.org or (323) 676-1000.
6Data Sharing and Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
- We will never sell your data.
- We may share data with service providers, such as carriers, under strict confidentiality and solely for the purpose of SMS delivery.
- National Do Not Call Registry protections apply to SMS. We honor existing DNC registrations unless you expressly opt in.
7Security of Your Information
Reasonable measures are in place to protect your data, though no system is infallible.
8Record-Keeping and Proof of Consent
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA and Campaign Registry guidelines.
9Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or posted on our website. Continued use after updates constitutes acceptance.
10Contact Us
If you have questions about this Privacy Policy or wish to update your SMS preferences: